Ian was very helpful. Great experience
When I had my Galaxy S4, the instructed me to go to the nearest AT&T store because my phone was 4 updates behind and they couldn't seem to do it over the phone (This was when you could call for 24/7 over the phone support. Now they have restricted hours which is so stupid.) I walked in there and kindly asked if someone could look at my phone. There was only two guys working and one of them was busy actually assisting another customer. The other guys was sitting on a designer swivel chair, spinning in circles. I told him why I was sent here and asked him if he would be able to help me update my phone to the at the time, latest version, the 5.0 Lollipop. He makes me go in to my phone settings instead of doing it himself, then looks at it and tosses my $800 dollar phone on the counter and says, "That's the latest version you're gonna get." Appauled at his rude response, I said "Well, I spoke to a representive with AT&T last night and they said my phone is able to be updated. Can you please just look at it?" He replied "I don't why they told you that. That's the lastest your gonna get. So basically they just sent you over here for nothing." I walked over to the counter where he tossed my Galaxy S4 to retrieve it, and walked out of there furious. There was no reason for him to toss my expensive phone like that. That was digustingly rude, and disrepectful. I didn't do anything buy ask for help, and in return I recieved crudy customer assistance. I ended up paying my dues to get out of my contract early and left AT&T the following year. I beyond done with their overpriced monthy bills, and seeing the physcially people that represented them was just as worse. Save yourself a lot of anger, and don't go here. Don't get involved with AT&T in general.
HORRIBLE, they're are there to not HELP you, definitely lazyy people
Lazy and Rude Much?
At T is a US Electronics Store based in Eatontown, New Jersey. At T is located at 180 Route 35 South - Space 3022, Eatontown, NJ 07724, USA.
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